Frequently Asked Questions

Get answers by clicking on the questions below. Still have questions? Contact us!

Are you the Unemployment Insurance Agency?

No. Although job seekers are required to visit a Michigan Works! service center to register for unemployment benefits, we are a separate agency. We do not make decisions regarding unemployment benefits. For questions about unemployment or to file a claim, contact the UIA through their website: or by phone: 1-866-500-0017, TTY: 1-866-366-0004.

I have to register with Michigan Works! to receive unemployment. How do I do that?

You must physically visit a Michigan Works! service center to complete the registration process. We offer ten locations to serve you across West Michigan. See our locations to find the service center closest to you.

Can I register online with Michigan Works! to qualify for unemployment?

No. You must physically visit a service center to finalize your registration. See our locations to find the service center closest to you. While you’re at a service center, talk to a staff member to find out if you are eligible for any of these services:

  • Employment preparation
  • Career planning
  • Resume & cover letter assistance
  • Training opportunities: scholarships for career training & on-the-job training

Where are you located?

West Michigan Works! has ten service centers located in Allegan, Barry, Ionia, Kent, Montcalm, Muskegon and Ottawa counties. See our locations to find the Service Center closest to you.

Where can I look for jobs?

Pure Michigan Talent Connect (PMTC) offers a large database of open positions across the state. On PMTC, you can also upload your resume for employers to view. Consider attending one of our free workshops on job search techniques. See all of our workshops offered at no-cost.

How much do your services cost?

All of our job seekers services are free. Certain job seekers may qualify for more intensive services such as career planning and training opportunities. Visit a service center to find out what services you are eligible for. Learn more about our services.

Do you only help people who are unemployed?

No. West Michigan Works! provides assistance to anyone looking for a new job or career. Because we know what jobs employers are hiring for and what skills are needed, we can help job seekers—employed or unemployed—prepare and qualify for opportunities throughout West Michigan. Learn more about our services.

Can I receive free services if I already have a job?

Yes! Whether you’re employed or unemployed we can help you prepare for your next job or career. Learn more about our services.

Are you a job placement service or temp agency?

No. Unlike temp agencies, we do not place job seekers in jobs. We offer services to prepare you for success in the job search and hiring process. We can also connect you to employers who are currently hiring. Learn more about our services.

What do you do?

West Michigan Works! provides services to help job seekers prepare for their next job or career. These services include:

  • Free workshops on topics like career exploration, resume writing and interview techniques
  • Career coaching and job search assistance for eligible job seekers
  • Connections to training opportunities and training scholarships
  • Hiring events and job fairs with employers who have current job openings

Learn more about our services.

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